Integra Technical Services

Privacy Policy

Integra Technical Services respects your privacy and is committed to protecting the personal information you share with us when using our website, requesting a quote, contacting us, or using our services.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, and what rights you have regarding your information.

1. Who we are

Integra Technical Services provides technical and industrial cleaning services, including dry ice blasting and related cleaning solutions for selected machinery, equipment, industrial sites, workshops, factories, processing facilities, mining support operations and other suitable commercial environments.

For the purposes of this Privacy Policy, “Integra Technical Services”, “we”, “us” and “our” refer to Integra Technical Services.

Our website is:

integratechnical.africa

2. Personal information we collect

We may collect personal information when you:

  • visit our website;
  • complete a quote request form;
  • contact us by phone, email, WhatsApp or social media;
  • request a site assessment;
  • send us photos, videos or information about equipment or cleaning requirements;
  • interact with our Google Ads, Facebook Ads or other online marketing;
  • become a customer, supplier or business contact.

The personal information we may collect includes:

  • your name and surname;
  • company or organisation name;
  • job title or role, where provided;
  • email address;
  • phone number or WhatsApp number;
  • physical location, town, city, region or country;
  • service requirements;
  • industry or type of business;
  • photos, videos or documents you send to us for assessment;
  • details about equipment, machinery, residue, build-up or cleaning needs;
  • communication history with us;
  • website usage data, such as pages visited, device type, browser type, IP address and referral source.

We only collect information that is reasonably necessary for the purpose for which it is provided.

3. Why we collect personal information

We collect and use personal information for the following purposes:

  • to respond to enquiries;
  • to prepare quotes or estimates;
  • to arrange site assessments;
  • to assess whether dry ice blasting or another cleaning method may be suitable;
  • to communicate with you about our services;
  • to provide services to customers;
  • to follow up on enquiries;
  • to improve our website and advertising;
  • to measure the performance of Google Ads, Facebook Ads and other marketing campaigns;
  • to keep internal records;
  • to comply with legal, tax, accounting or regulatory obligations;
  • to protect our business, website, staff, customers and systems.

We do not sell your personal information.

4. Legal basis for processing personal information

Where applicable, we process personal information on one or more of the following grounds:

  • you have given us consent;
  • the information is necessary to respond to your enquiry;
  • the information is necessary to provide a quote or service;
  • the information is necessary for a contract or potential contract;
  • we have a legitimate business reason to process the information;
  • we are required to process the information by law;
  • processing is necessary to protect our rights, property, systems or business operations.

5. Quote forms and site assessment enquiries

When you submit a quote request or site assessment enquiry, we may use the information provided to assess the nature of the work required.

This may include information about:

  • your company or site;
  • the equipment or area that requires cleaning;
  • the type of build-up, grease, residue, carbon, oil or contamination;
  • whether water, chemicals or abrasive methods are unsuitable;
  • urgency, location and access requirements;
  • photos or videos submitted by you.

Photos or videos are used only to help us assess the enquiry and determine whether our services may be suitable. You should avoid sending unnecessary personal information, confidential documents or images of people unless relevant to the enquiry.

6. WhatsApp, phone and email communication

If you contact us by WhatsApp, phone or email, we may keep a record of that communication so that we can respond properly, follow up on your enquiry, prepare a quote, or provide services.

WhatsApp and email platforms are third-party services, and your use of those platforms may also be subject to their own privacy policies and terms.

7. Website analytics, cookies and advertising

Our website may use cookies and similar technologies to:

  • help the website work properly;
  • understand how visitors use the website;
  • improve user experience;
  • measure marketing performance;
  • track enquiries from Google Ads, Facebook Ads or other advertising platforms;
  • help us understand which pages, ads or search terms generate enquiries.

Cookies may collect technical information such as:

  • IP address;
  • browser type;
  • device type;
  • pages visited;
  • time spent on the website;
  • referral source;
  • general location information.

You can adjust your browser settings to block or delete cookies. However, some website functions may not work properly if cookies are disabled.

8. Google Ads and marketing tracking

We may use Google Ads, Google Analytics, Meta/Facebook advertising tools or similar platforms to measure the performance of our online campaigns.

This helps us understand whether our advertising is generating useful enquiries, quote requests, WhatsApp clicks, call clicks or form submissions.

These platforms may use cookies, tags or pixels to measure actions on our website. The data we receive from these platforms is generally aggregated or campaign-related and is used to improve advertising performance.

9. Who we share personal information with

We may share personal information only where necessary and appropriate, including with:

  • employees, contractors or representatives of Integra Technical Services;
  • technical service providers who help us operate our website, email, hosting, forms or advertising;
  • professional advisers, such as accountants, legal advisers or consultants;
  • payment, accounting or administrative service providers, where relevant;
  • regulatory authorities, where required by law;
  • third parties involved in providing or supporting the requested service.

We require service providers to handle personal information responsibly and only for the purpose for which it was shared.

10. Cross-border processing

Because we operate online and may use third-party technology providers, your personal information may be stored or processed in countries outside your own country.

Where this happens, we take reasonable steps to ensure that personal information is handled securely and in line with this Privacy Policy.

11. How we protect personal information

We take reasonable technical and organisational steps to protect personal information against:

  • unauthorised access;
  • loss;
  • misuse;
  • alteration;
  • disclosure;
  • destruction.

These steps may include secure website hosting, access controls, password protection, website security measures, backups, restricted access to enquiries, and reasonable internal data handling practices.

No website, email system or online platform can be guaranteed to be completely secure. You share information with us at your own risk, but we take reasonable steps to protect it.

12. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or allowed by law.

This may include keeping information for:

  • responding to enquiries;
  • preparing and managing quotes;
  • providing services;
  • customer relationship management;
  • accounting, tax or legal record keeping;
  • resolving disputes;
  • improving our services and marketing.

When information is no longer required, we will take reasonable steps to delete, destroy or anonymise it.

13. Your rights

Depending on the laws that apply to you, you may have the right to:

  • ask what personal information we hold about you;
  • request access to your personal information;
  • ask us to correct or update inaccurate information;
  • ask us to delete information where we no longer have a lawful reason to keep it;
  • object to certain types of processing;
  • withdraw consent where processing is based on consent;
  • ask us not to send you marketing communication.

To exercise these rights, please contact us using the details on our website.

We may need to verify your identity before processing certain requests.

14. Marketing communication

We may contact you about our services if:

  • you requested information from us;
  • you submitted an enquiry;
  • you are an existing or previous customer;
  • you gave us permission to contact you;
  • there is a legitimate business reason to follow up.

You can ask us to stop sending marketing or follow-up communication at any time.

15. Children’s personal information

Our services are intended for businesses and commercial clients. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

16. Links to other websites

Our website may contain links to third-party websites, platforms or social media pages.

We are not responsible for the privacy practices, security or content of external websites. You should review the privacy policies of those websites before submitting personal information to them.

17. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or business operations.

The latest version will be published on our website with the updated date.

18. Contact us

For questions about this Privacy Policy or how we handle personal information, please contact Integra Technical Services through the contact details provided on our website.